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Stars Craft Terms & Conditions

Prices

All prices are calculated in UK Pounds and are inclusive of VAT at the current applicable rate.
We try to have stock of all the items on this site, but cannot guarantee this. Therefore, acknowledging receipt of your order does not constitute an acceptance of your offer to purchase an item.
Goods will be invoiced as of current price from dispatch.


Order/Payments

1. By credit , debit card and paypal.
2. By fax, by downloading a copy of the online order form and enclosing a cheque/card details.
3. By post by downloading a copy of the online order form and enclosing a cheque/card details.
You will not be charged until your order is ready to be despatched.

Cheques are made payable to Stars Craft Products Ltd


Minimum Order

There is no minimum order


Discounts

We are currently offering 5% discount on orders over £100 and 10% discount on orders over £200.


Carriage

We can deliver outside mainland UK, please email first for carriage charges
We try to get orders out as quickly as possible but please allow up to 3 days at busy times. If you have a deadline please state it clearly and we will do all we possibly can to have it with you on time.


Postage and packing is charged as follows; £1.95 for orders below £10, £2.95 for orders from £10.01 to £25, £3.95 for orders from £25.01 to £74.99 and free postage  for orders over £75 (to mainland uk only). With exception of bulky items e.g. wood supplies, paper and card etc.
Extra post and packing required for certain heavy items as indicated.
We need to receive your order before 12 noon for next day delivery.


Refunds, Returns and Exchanges

If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.  For your protection, please send items Recorded Delivery only. This guarantee is in addition to your statutory rights.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.


Cancellations

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.
If you wish to cancel your order please write to us at Stars Craft Unit 1302 Armadillo, Forresters Business Park, Sinfin Lane, Derby  DE23 8AG or email us at sales@starscraft.co.uk with details of your cancellation.


Privacy

We are committed to protecting your privacy. We do not sell or disclose customers personal details to anyone without their permission. We only use information in accordance with the Data Protection Act 1998.


Contact Us

E-mail: sales@starscraft.co.uk
Phone:  07990 895487
Unit 1302 Armadillo, Forresters Business Park, Sinfin Lane, Derby  DE23 8AG